By placing an order on our e-commerce platform, creaditly, you acknowledge and agree to the following terms outlined in our refund and return policy. These policies are designed to ensure clarity and transparency in our processes and are applicable to all countries.

A. 30-Day Return Policy

• Customers have 30 days from order receipt to request a return.
• Eligibility requires items in original condition, unworn, unused, with tags, and in original packaging.
• To initiate a return, clear images of the product are required, and the buyer covers return shipping costs.
• Refunds cover the product price only, excluding shipping fees.

B. Shipping Insurance Policy

• Orders with shipping insurance enjoy free return or exchange shipping within 30 days.

C. Return Process

• Customers initiate returns through contact@serenithea.com.
• Accepted returns receive the return address and instructions.
• Unauthorized returns are not accepted.

D. Damaged and Incorrect Products or Issues

• Inspection of orders upon receipt is crucial.
• Evidence of defects or issues must be provided within 14 days.
• Failure to provide documentation may result in rejection of return or replacement.
• Apologies for any inconvenience caused.

E. Exchange Policy

• Limited to damaged, incorrect, or defective products.
• Exchange requests via contact@serenithea.com.

F. Restocking Fee

• No restocking fees for returns.

G. Refunds

• Customers are notified upon receipt and inspection of their return.
• Refunds, if approved, processed through the original payment method.
• Banks or credit card companies may require additional time for processing.

H. Order Cancellation

• Orders in transit cannot be canceled.