This policy is applicable to ALL orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

United States: Order amount less than $79.00, Shipping Charge $6.99

United Kingdom and Australia: Order amount less than $79, Shipping Charge $7.99

United States、 United Kingdom、 Australia: Order Amount $79.00 and Up Then Free Shipping.

Canada: Order amount Shipping Charge $7.99

France、Germany、Italy、Spain、Netherlands、other European countries: Order amount Shipping Charge $7.99

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

In general, shipments are in transit for 6 – 10 days (Monday to Friday). Order cut off time will be 08:00 PM Hong Kong Standard Time (Hong Kong). Domestic order handling time is 2-3 business days (Monday to Friday).

C. DELIVERY TERMS

We use the USPS to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@serenithea.com.

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

G. TAX AND DUTIES

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.